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Some people do this because they believe Royal Caribbean monitors certain sites. While this may be true, that doesn't mean they reach out to customers on unofficial sites to help them with their problem. They may not directly address your concern, but often they inform whom to contact.
Royal Caribbean Cruises Reviews
Contacted them numerous times via phone and keep getting transferred and/or call dropped. Chatbots use existing knowledge base articles to help answer customers’ questions. They can recognize and answer multiple forms of the same question and can be trained to give instant responses using your preferred voice and tone. Royal Caribbean Cruise Lines has an average rating of 2.9 from 1157 reviews.
Disappointment prior to sailing.
When I have a question or problem, the first person I turn to is my travel agent for help and it saves me so much time. Certainly a phone call is quite simple, but it's a bit of a guessing game how long you will have to wait until you get a hold of someone. Plus, Royal Caribbean has different phone numbers for reservations, excursions, groups, and more. So you if you don't call the right department first, it may be more wasted time. A floating dock will be safer than a fixed dock for passengers getting on and off ships, Davis said.
Travel Agent that will never book group on RCCL
We had a connecting flight in Atlanta, unfortunately, their program chose a flight that was 35 minutes between flights. We didn't realize that boarding closed 15 minutes before the flight time. We landed in Atlanta and discovered that we had 14 minutes to get to the terminal that was 19 minutes away from our terminal.
If you booked through a travel agent / agency:
In fact, there's a lot of reviews listed for each ship. On the first day of your Royal Caribbean cruise, you can enjoy a meal at our different available venues before heading to your stateroom. Below you'll see the question in bold, followed by the chatbot's response. If you opt to click on the "Chat with us" pop-up, the Virtual Agent greets you with the option of inquiring about an existing booking or if you have no booking. The chatbot is in a pop up that appears on select pages of the Royal Caribbean website, such as the frequently asked questions section.
Sometimes there's barely a wait, while other times hold times can be over an hour. This is especially true when there is something out of the ordinary occurring, such as a new cruise booking release, weather impact to existing cruises, etc. Booked a cruise to go to three islands, two of which were coco cay and labadee so we did not have to book excursions and could have a nice day without having to spend extra to get off the island. Their attitude is basically they don’t care if you like it or not they have too many other customers to care if you are happy or get what you paid for.
After 6 Royal Caribbean cruises this year, my wife and I tried Carnival for the first time and here's what we liked and ... - Royal Caribbean Blog
After 6 Royal Caribbean cruises this year, my wife and I tried Carnival for the first time and here's what we liked and ....
Posted: Wed, 06 Sep 2023 07:00:00 GMT [source]
Royal Caribbean offers an array of kids entertainment and family activities on board. From rock climbing to mini golf, water parks to Broadway shows, there is something for all ages to enjoy. Between weather and other situations (including but not limited to Haiti) a cruise line cannot and will not guarantee any specific destination. For 2019, readers of Elliott Advocacy, a leading consumer advocacy site, nominated and voted for their favorite companies in 16 categories ranging from airlines to wireless service providers.
I chose Royal Caribbean for my cruise because of their exceptional customer service. As a parent, I appreciated the kid-friendly amenities and the staff’s willingness to go above and beyond for families. Whether it was providing personalized food and drink preferences for my picky eaters or offering special activities for the kids, Royal Caribbean made our family feel valued and well taken care of. The gratuity applies to individual guests of all ages and stateroom categories. Gratuities are shared among dining, bar, culinary services staff, stateroom attendants, and other hotel services teams who work behind the scenes to enhance the cruise experience. The dock will be able to support Royal Caribbean’s Quantum-class ships, which carry more than 4,000 guests, about double the number of guests many cruise ships bring to Seward.
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It will rise and fall in tandem with the ship, eliminating concerns like the need to use steep ramps. Seward Mayor Sue McClure said many people in town seem to support the railroad’s plans and the idea of more tourism in the future. “I don’t hear a lot of outcry that we’ll be overrun with tourists,” she said in an interview.
Overall, I highly recommend Royal Caribbean for anyone looking for exceptional customer service and a memorable vacation experience. I would say even that can be loosey goosey as when I was on conquest and a hurricane wiped out Galveston they delivered us back to new orleans and made everyone get off the ship. They did say you could then reboard and 3 or 4 days later sailed to the proposed houston port which later tried but never worked .. I wrote and they said close enough, they owed me no compensation. We were allowed 1 phone call I used to rent a car from new orleans.
While I love cruising with Royal Caribbean, I've learned there are better ways to get assistance with an issue than others.
If you want to vent, that's fine, but if you want a response, go directly to the cruise line and not a forum post. I hear from so many cruisers who complain they emailed the cruise line to get an answer and haven't heard back, and that tells me emailing is not as efficient as the other ways outlined in this article. It's a benefit you receive as a loyal cruiser, so you may as well take advantage of it before trying the main phone numbers. One of the best ways to get your concern routed efficiently is to contact Royal Caribbean on social media. Royal Caribbean has many departments and means to get in contact with them, but they aren't all created equally.
Just sailed with Royal Caribbean on the Voyager of the Sea's and had a fantastic time! Ship was very clean, staff was friendly, food was great. Took our company for our first annual trip and look forward to going again. Royal Caribbean replaced its rigid proprietary reservations software with a more flexible system atop a business rules engine from IBM.
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